Contact Jalwa

Reach us

Have a question or need help with your Jalwa account? We're here for you. Reach out through any of the channels below and our support team will get back to you promptly.

Contact us

Email: [email protected]
In-app chat: available directly inside your Jalwa account
Response time: within 24 hours for email; live chat agents respond same day during support hours.

When emailing, please include your registered mobile number and a brief description of the issue. This helps our team resolve your query faster, whether it's a deposit via PhonePe, GPay, or BHIM, a withdrawal request, or an account verification matter. You can also attach screenshots via in-app chat to avoid back-and-forth on UPI payment or bonus credit queries.

Office hours

Our support team operates on the following schedule:

• Automated in-app chat: 24 hours a day, 7 days a week
• Live human agents: Monday to Sunday, 9:00 AM to 9:00 PM IST

Queries received outside live-agent hours are logged automatically and picked up at the start of the next session. Email responses are delivered within one business day. During peak evening hours (6:00 PM to 9:00 PM IST), live chat wait times may be slightly longer, for non-urgent matters raised after 8:00 PM IST, email is the faster alternative.

Online-only support

Jalwa is a fully digital platform, there is no physical office, walk-in centre, branch location, or postal address. All support is handled exclusively through email and in-app chat.

Common issues our team resolves online include:

• Payment queries (PhonePe, GPay, BHIM, and UPI transfers)
• Account login or KYC verification
• Bonus and promotion clarifications
• Withdrawal processing updates

To raise a query in-app, tap the chat icon on your dashboard and describe your issue. For email support, write to [email protected]. Compared to a phone helpline, our chat-first model gives you a written record of every resolution, useful for tracking payment confirmations or bonus credits.